|
Conference Question |
Answer from Staff |
| How can I generate tickler notices to TICKLER ONLY escrow records? | Good Idea - Software Improvement Request submitted. |
| How to set up late charges to be recognized as income when received? | Set all three GL's that pertain to late charge (7, LA, and LW) to be the same income account in (07.09.01). When the late charge is assessed, the GL entries cancel out each other. When the payment is received, the income account is credited (debit cash (1), credit (LA). |
| A loan has a freeze code entered by the investments department and is being analyzed for a sale. It is an ACH loan. How do I prevent it from showing on the ACH LIST? the payment is going to suspend. | Good Idea - Software Improvement Request submitted. |
| How do I print amortized balances as of a specified date? By commitment? | This is currently being programmed and should be available shortly after the May release. |
| I am confused with the testing of changes, fixes and enhancements. Can you clarify this process at MC before the changes are released? | Each program is first tested individually and then tested with all other programs as a whole before being released. The programs are tested in QA, Service Support, and the Training Room. |
| Does any of your release include security enhancements and screen configuration in this respect? | No. May have some new security option on the Oracle Version. |
| Can some sort of security be established for custom reports? | There is currently no way to do this. It will be considered with the new Oracle Version of MC. |
| In Loan Servicing, I would like to see the processor who is doing transactions on the account history screen. | This will be considered with the new Oracle Version of MC. |
| To use multiple sessions, are different user names and passwords required? | Only if your operating system requires it or you want to track each separately. |
| Can you go to specific areas of the application to modify without starting at the beginning? Like go to assets or liabilities or Good Faith Data? | Yes, the 1003 fields are accessed by screen number by doing a <SF8>. A listing of the screens will be displayed. The Good Faith information is accessed through the database Master Record (01.04.06). Enter the specific Good Faith Field and the system will take you to that field. |
| Can you print blank form packages? | No, only one document at a time. (01.15.02) |
| How do I get the aggregate adjustment to work? (i.e. HUD-1) | See the Data Base Manual Fields 1001-1008 for an explanation on how to do aggregate adjustments. |
| Is MC looking at more than one automatic payment/DDA date? | We are looking at adding the ability to bill on a different day than the actual payment due date. |
| Update escrow add through (03.01) instead of (03.12.02). | This is being considered with the new Oracle Version of MC. |
| Does the IRS connection through EDI login properly now? | Yes. |
| Why does the (12.03) creation of LSDDAIQ hang up the system (PC) on an irregular basis? | Has been addressed on the May release. |
| Can you write better error trapping routines that will not result in locking the PC or NT server? "Call your in-house certified operator" is meaningless in our credit union. When (12.03) locks up the PC you must get everyone out and run CHKISAM [which fixes nothing that helps rerun (12.03)] If (12.03) has a problem, let the program die (perform error routine) cleanly instead of locking up. | This is a combination of the runtime ICOBOL and the software. We are working on the software and will try to improve the error trapping as much as possible. We are hoping that the newer version of ICOBOL also help us with items we can't control in the software. |
| Could you add an option of not-equal-to to the current selections of =,<, or > signs in Print Manager? | Good Idea - Software Improvement Request submitted. |
| When options exist, why not display them (i.e.: field 901 displays options of 0 and 5, however when leap year comes around there is an option 6 available to correctly calculate interest, but it is not displayed as an option. If this is not possible, could there be a 'reminder' on leap years issued to avoid mistakes? | Will be available on the next release. |
| Could we have it set up so that field 75 in the Master Record automatically transfers from Mortgage Banker (as does field 74) so that it shows on the 1098's without having to manually enter it? | No. Field 75 stores discount and origination points to be reported to the IRS for a tax deduction. There are many instances when the amounts cannot be deducted (i.e. 2nd mortgage, 2nd home, etc.). MC can't make that decision. The operator must decide. |
| When printing packet for closing documents and entering 'keyins', could there be an option implemented so one could go back to the previous page? | There is currently no way to do this without repeating the entire printing process. This will be considered with the new Oracle Version of MC. |
| Would it be possible to have a history screen set up to reflect the balance due on late charges. I would like to see a positive balance when charges are assessed and a declining balance when they are collected. | No room on present screen or printed report. will consider with Oracle version of MC. |
| Regarding Mortgage Banker, there needs to be an option to have a maximum term/period cap of greater than 18% without miscalculating the APR. | A Software Improvement Request has been submitted and the program is being reviewed. |
| Is there anything in process to implement the forecasting process in final analysis without changing the constant instantly so that DDA accounts would post? | This is being considered with the new Oracle Version of MC. |
| Real Estate owned section is not easy to work with. If you have to go back and change anything, the figures do not always calculate. Figures do not fit in boxes. Is this something we are doing wrong or have other customers had problems? | This is being worked on. |
| Does MC have the laser forms available for the coupon/receipt yet? | Yes. On the May release. |
| Gordon indicated in Vegas that MC would be able to put the 1003 application on our website. What is the status on this? Can we put it on a disk now? | With Calyx POINT for Windows you can. Then use the 1003 IN to receive the information into Mortgage Banker. |
| Will there be an enhancement to require user to change their passwords? | This will be considered with the new oracle version. |
| When the print queue is full is it limited to the number of files or file sizes? | Number of files is limited and can be set in the ICOBOL configuration. File size is limited to disk space. |
| Is there an error code guide for EDI or a troubleshooting guide for EDI? | This has been requested from our programming department and should be available shortly. |
| Our credit report does not download to the 1003, how do you transmit to Desktop Underwriter? | If using Desktop Underwriter, the credit report would be requested in their software and then the liabilities would be exported into MC. Only the liabilities would export into MC and not the whole credit report since this is available to be viewed and printed in Desktop Underwriter. |
| How does EDI Plus connect to download MC information into Fannie Mae Secondary Market Shipping module? | If this is Desktop Underwriter, it is through an FTP/Telnet connection under dialup networks on the PC (TCP/IP) |
| How do I handle entry of loan amount at time of registration for FHA loans when LTV is > 95%? (FHA MIP can now be included in loan and puts LTV sometimes at over 100%). | Indicate in MIP setup, Finance MIP, and increase over loan amount. Also, use Costs Allowed on screen 28 in the Master Record. |
| Is there a way to bypass underwriter and expiration date locks to change loan type and 602 commitment fields? | No, the underwriter lock is intended to freeze the loan as the underwriter sees the conditions. Don't use the lock if you don't want the loan locked. |
| HMDA Computer Verify: Some census tracts are reported as errors when, in fact, they are correct. The problem has occurred in 1998 and 1999. The problem was brought to MC's attention for the 1998 HMDA, but no action has taken place to correct. | Documentation on this has been received and the program is currently being reviewed for errors. |
| It would be helpful to have the date printed on the loan status screen and the year-to-date history. I sometimes often forward these screens on to customers. | This can be accomplished using the Print Master in (03.14) and (03.16). |
| The OSR update for the escrow fix has been done; we are having a difficult time with the H screen and alpha escrow buckets. The H screen appears showing the amount in the alpha bucket. A key is pressed to indicate that we do not want to hold the funds, however, the amount is not reflected in the payoff. What are the possible problems? | This is being addressed on the next release. |
| Could you talk a little about the following: We do commercial loans where someone may be approved for $50,000.00 but we may advance $5,000.00 at the signing and the remainder 30 months or so later. Our company is concerned about how MC will handle the interest paid to date calculation of the interest due schedule. | The Interest Due Table keeps track of the balance for each day. Not only can it handle changing balances, but it can handle changing rates. |
| How about an on-line 'advisory' section on the web site that ties into approved SIR's and proposed system changes. These could be viewed by users with private or public (choice of user) user comments made/attached. | Advisory area is on-line, SIR info coming. |
| With SIR's submitted through the web site, will there be an on-line response (timely) and status updates? | Possibly, in the future. |
| With regards to EDI-Plus, FHA default and Claims: Echo is not accepting electronic data and passing it on to HUD. Does MC have plans to build an interface to the FHA connection? Is there another way? | Currently the only option to process FHA default and claims is manually through the FHA Connect. We have requested a file layout, but cannot proceed with an interface until we receive it. |
| With regards to FHA Risk-based Premium process: Mellon has a new non-wrapping file format. We have frequent rejects due to the final 9 indicator 'of the end of data' being in the wrong place. | The new non-wrapping file format is available on OSR 4 of the December release and will also be included with the May release. |
| Internet/Web site Access: Does MC have any plans to make limited Loan Servicing Data available to customers over our web site in a secured way? | No, this is being done through the Credit Union software now. |
| What are standard bench marks for productivity in LS Loans per FTE, default accounts per collector. How can we use the system reports to manage staff resources and check up our own performance? | See 'Guide for Staffing a Loan Servicing Department'. |
| Why can't the Exit by an 'x' be fixed or at least made not to cause problems. | By loading SmarTerm 9.0 you can eliminate this problem. |
| Could you include a new enhancement for the Salomon format in (03.21.14) to include options for (1) Generated by Control Number, and (2) Generated by Investor Number? | Yes, it will be on our next release. |