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34 Years of
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| Mortgage Computer – More Than a Software Provider
There are many companies offering bits and pieces of mortgage lending software. The major consideration when evaluating mortgage software is what does the software company offer. Mortgage Computer, with 34 years of experience, offers you a software package "Having It All Together." "Having It All Together" is more than a software package. Mortgage Computer not only has a Web-based end-to-end software package, MC offers full customer support. Full customer support is a staff having firsthand knowledge and years of experience in originating and servicing loans. Mortgage Computer offers mortgage lending training, guidance, suggestions, and answers to your questions. Where do you turn to obtain guidance and answers in mortgage lending? Mortgage Computer has guided many customers in offering different types of loans, forms to use, how to complete the Good Faith Estimate, the HUD Settlement Statement, how to make construction and commercial loans. How to set up accounting in Servicing, handle escrows, pay interest on escrow funds, interest accruals, year end and IRS reporting, etc. When you look at purchasing mortgage software, look at the total picture and not just a few whistles and bells. You want a software provider offering a good software package and support, guidance and training. Mortgage Computer is the company sharing its knowledge and experience. Mortgage Computer was established in 1974 and headquartered
MC's office building is located in downtown Ogden, Utah, at 2650 Washington Boulevard.
An Established Vendor Since 1974 Mortgage Computer was founded in 1974 by individuals who know the mortgage industry firsthand to provide an end-to-end group of software programs in one software suite called Mortgage Office Software. Goal and Mission
Mortgage Computer offers a complete software package to meet all the needs of a mortgage lender in one suite called Mortgage Office Software. Select a Company Offering Total End-to-End Solution
"The convenience of a single-vendor solution is best because there's no finger-pointing, no coordination of pieces from multiple resources." Mortgage Office Software links all functions: In an article by Evelyn S. Wilks, she wrote, "Earlier office automation programs addressed only a piece of the pie. They sought to increase worker productivity by automating their activities-to automate people rather than functions . . . Automating only a part of the function may actually result in duplication of effort and a loss of productivity." "Joining the band in the automated workstation parade requires both commitment and stamina. The pace of the march is quickening and the music is constantly changing. The rewards are great and getting there sure is fun." Most companies automate activities only when the task becomes a crisis. Management solves the crisis by adding another software package, which only automates that activity. Thus, many real estate departments are automated piecemeal. Solving the crisis involves purchasing another software package. This requires new training, another manual, another company to deal with, and another problem to solve if there is difficulty with the software. Then, when the crisis is solved, there is the problem of linking all the various pieces (software packages) together. Networks solve many problems of linking all the pieces together. The network still does not address the problem of another software package, another manual, another company to deal with, and no security. Security is a major concern. There is no security using software packages from multiple vendors linked together because doors and gateways are opened for data transfer. Mortgage Computer's total end-to-end software solution has been on the market since 1974, proving to be a solid, efficient, and cost-saving product for:
What Differentiates Mortgage Computer from Other Software Providers
Mortgage Computer is a company looking at the entire picture, not just a single function. From time to time, program modifications and enhancements are made as real estate lending guidelines change. Modifications are sent whenever a requirement is changed. Customers may submit a wish list, an improvement, or an enhancement to be considered for future upgrades and changes. The relationship between the customer and Mortgage Computer is dynamic! Therefore, it will change. When we know of a problem, we talk about our problems with the customer. The relationship is not going to work if we base it on a piece of paper. If the relationship is based on mutual trust, respect, and cooperation, the relationship is going to work over a long period of time.
Customer Support Includes
Software Maintenance
Software Improvement Request (SIR) MC will exceed your expectations by not allowing programs to gather dust. You are invited to request corrections, changes, or enhancements that will increase efficiency and profitability. Mortgage Computer provides a form for submitting an SIR for consideration. MC will make no change that diminishes the integrity of FHA, VA, Fannie Mae, Freddie Mac, or Federal Reserve regulations. WebEx OnCall - Solve customer problems instantly on the Web WebEx OnCall enhances the effectiveness of traditional telephone-based customer support by adding real-time online communications. The service allows support representatives to instantly initiate Web-based sessions with customers so they can look at a problem and use a powerful set of interactive tools to deliver solutions on the spot. A simple user interface ensures your customers need not have any technical knowledge or training to receive help using WebEx OnCall. With just a standard Web Browser, support agents can assist customers located anywhere. WebEx OnCall gives support professionals the ability to view and analyze the applications running on a customer's system, download a customer's file to check for corruption, upload files (such as patches or updates) to the customer's system, and actually take control of the customer's desktop to install files or change settings. The WebEx OnCall service is used to dramatically increase customer satisfaction, decrease call duration, and improve effectiveness of support operations. | |||||||||||||||||||||||||||